Bylaw Adjudication

You can pay a City of Chilliwack Bylaw Offence Notice (ticket) online, in person, by mail, or by phone.

Online
Pay with a credit card online at the City of Chilliwack E-Services. A 2% service charge will apply to credit card payments.

In Person
Pay in person at Chilliwack City Hall, 8550 Young Road, with cash, cheque, Interac, money order or credit card. A 2% service charge will apply to all credit card payments.

By Mail
Send a cheque or money order made payable to the City of Chilliwack and attach a copy of the ticket.

City of Chilliwack
Attn: Upper Fraser Valley Bylaw Adjudication System
8550 Young Road
Chilliwack, BC V2P 8A4

If paying by cheque or money order, please attach a copy of the ticket with your payment.

By Phone
Pay with a credit card by calling (604) 793-2743 or 1-888-793-2744. A 2% service charge will apply to credit card payments.  

Payment Terms
The penalty will be reduced if the ticket is paid within 14 days of issuance. If the ticket is not paid or disputed within 14 days, the penalty will become due and payable immediately.

After 14 days, the opportunity to dispute the ticket is lost.

If the ticket is not paid within 28 days, a surcharge will be added to the penalty.

If the ticket has not been paid or a request for an Adjudication Hearing is made after 28 days, a letter will be sent offering a final opportunity to settle the matter. If payment is still not received after an additional 28 days, the ticket may be forwarded to our collection agent and/or court action may be taken.

Please note:
If you pay the fine after submitting a dispute, your dispute will be withdrawn, and the matter will be considered resolved. No further adjudication will be permitted. 

A person who receives a Bylaw Offence Notice (ticket) must dispute their ticket within 14 days of the date they received the ticket or are deemed to have received it.

You can dispute your ticket online, in person, or by mail.

Dispute online: Submit your dispute through the Online Dispute Portal.

Dispute in person: Complete the back of the ticket with your contact information and drop it off at the Upper Fraser Valley Adjudication System registry office located at the City of Chilliwack, 8550 Young Road, Chilliwack, BC, V2P 8A4.

Dispute by mail: Complete the back of the ticket with your contact information and mail to Attn: Upper Fraser Valley Adjudication System, City of Chilliwack, 8550 Young Road, Chilliwack, BC, V2P 8A4.

1. The dispute is received and confirmed within the allotted 14-day time frame. 
   • Letter is sent to disputant outlining next steps
2. File is forwarded to a Screening Officer
3. Screening Officer reviews the file
   • Reviews the ticket; bylaw enforcement statement/evidence
4. Screening process
   • Conducted by phone, email or text
   • Screening Officer outlines their role and explains the alleged contravention
   • Explains the statement and photos (if any) to disputant
   • Listens to disputant's explanation
   • Answers questions about the process
   • Explores opportunities to resolve the dispute
5. Possible screening outcomes
   • Confirm the bylaw notice
   • Cancel the notice, only if appropriate or ticket cannot be validated
   • Reduce the penalty through a compliance agreement (if offered by municipality)
   • 50% reduction of ticket fine
   • Payment arrangements can be made
6. If resolved
   • If matter is concluded (reduced penalty, ticket cancelled, or disputant decides to pay early payment)
7. If unresolved
   • The dispute proceeds to a Bylaw Adjudication Hearing to be heard by an independent adjudicator. 
   • Please see the tab 'What is a Bylaw Adjudication Hearing' for more details

Screening Officer Role:
The Screening Officer serves independently of local governments to resolve disputes. They are not decision makers and do not weigh evidence on behalf of either the disputant or the municipality. The main role of the Screening Officer is to ensure the ticket is valid and to provide a disputant with options for how to move forward. 

A Bylaw Adjudication Hearing provides an opportunity for individuals to have a disputed bylaw ticket reviewed by an independent Adjudicator. While less formal than a court proceeding, the hearing follows the principles of procedural fairness.

Adjudicators are appointed through the Province of British Columbia's Attorney General and are independent decision-makers. Their role is to consider the evidence presented by both the municipality and the disputant and determine, on a balance of probabilities, whether the bylaw contravention occurred. Adjudicators do not have the authority to change the offence or reduce the penalty.

The Bylaw Adjudication System is designed to be accessible without legal representation. You may choose to have a lawyer or representative attend with you, but it is not required.

If the Adjudicator determines that the contravention occurred, the bylaw notice will be upheld, and a $25.00 adjudication fee will be added to the penalty, which becomes payable immediately.

If the Adjudicator determines that the contravention did not occur, the bylaw notice and all associated penalties will be cancelled.

What to Expect at the Hearing
The Adjudicator will hear evidence from both the municipality and the disputant.
Both parties will have an opportunity to present their information and respond to questions.
The Adjudicator may ask questions to clarify the evidence.
The hearing is informal but conducted in accordance with the principles of procedural fairness.
The Adjudicator may provide a decision at the end of the hearing or issue a written decision within approximately two weeks.