2023 Annual Report I CITY OF CHILLIWACK CITY OF CHILLIWACK I 2023 Annual Report 34 35 STRATEGIC GOAL #8: CUSTOMER SERVICE Ensure employees receive customer service training in order to provide excellent and efficient service to the public. HOW WE WILL GET THERE WHAT WE ACHIEVED IN 2023 TRAINING Train employees to provide quality customer service. Customer Service Training provided for new staff members. WORKPLACE SAFETY Build and maintain a safe and respectful workplace that minimizes work days lost due to injury. Additional support provided to staff, after an incident, resulting in less Lost Time Incidents and a stronger Return to Work process. Conducted monthly safety meetings to encourage greater staff engagement. Staff from all departments represented on three active Joint Health and Safety Committees. Provided Respectful Conduct in the Workplace training for all staff. Provided training specific to safety-sensitive work including: • Occupational First Aid, • Traffic Control Certification, • Defensive Driving, • Blood Pathogens. Continued certification training for operationally relevant and safety-sensitive courses including: • Fall Protection, • Confined Space Entry and Rescue, • Overhead Crane Operator, • Utility Locating, • Trench and Evacuation, • Forklift. Training conducted by experienced employees to their colleagues expanded for the Operations Department to include: • Crane Operations, • Bucket Truck Operations, • Boom Lift, • Light Duty Snow Plow Operations, • Winter Snow and Ice Control Training. Continued annual hearing tests and respirator fit testing to maintain employee health and safety. Provided further knowledge for psychological safety and health education through poster campaigns, educated toolbox talks, and courses. STRATEGIC GOAL #9: COMMUNITY SAFETY Offer a wide range of services to support safety and sense of belonging in the community. Support RCMP initiatives and improvements in traffic safety. HOW WE WILL GET THERE WHAT WE ACHIEVED IN 2023 FIRE AND LIFE SAFETY Provide effective fire and life safety education to the community and increase safety in multi-family residential buildings and gated communities. Conducted fire safety and emergency preparedness sessions, both virtually and in-person, for 3,059 residents. Community Risk Reduction programs continued to be developed, including the Community Risk Assessment which is currently 80% complete. Continued working with building owners to upgrade fire alarm systems in their multi-family residential buildings. EMERGENCY PREPAREDNESS Prepare for response and recovery of the City in times of disaster and work with First Nations to integrate emergency plans. Exercised the City’s Emergency Response and Recovery Plan via two tabletop exercises. Trained additional Emergency Operations Centre (EOC) team members in EOC Essentials and Pipeline Spill Response. Focused on understanding and providing comment on the new “BC Emergency and Disaster Management Act” and supporting regulations. Secured approximately $58,000 in grant funding for EOC upgrades and Emergency Support Services (ESS) supplies. Recruited and trained eight additional Emergency Support Services (ESS) volunteers. FIREFIGHTERS Continued firefighter staffing requirement planning and increase quality and quantity of firefighter training and education. Continued to develop and implement the training passport system to support firefighter and fire officer training and professional development. Continued on-site improvements at the fire training centre. Hired one additional full-time career firefighter. Hired one additional fire inspector/public educator. Continued working towards maintaining crews of four firefighters, on Engines 1 and 4, at all times. Trained and equipped career and Paid On-Call firefighters to deliver wildfire suppression. Provided additional training and education to develop career and Paid On-Call firefighters and fire officers.
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