2019 Annual Report

City of Chilliwack 14 Administration The Chief Administrative Officer (CAO) is appointed by Chilliwack City Council and is accountable to Council for the policies and programs delivered by the City of Chilliwack. As the most senior official in the City’s administrative structure, the CAO provides guidance and advice to Council and provides direction to all City departments. Administration provides support for Council, Committees of Council and departmental operations. By providing guidance to the City’s departments, Administration ensures a coordinated and balanced implementation of Council’s policies. This division of local government is responsible for ensuring: ƒ The most cost effective delivery of services to the public ƒ Corporate fiscal responsibility and accountability ƒ The provision of efficient, timely and friendly customer service ƒ Responsive action to community needs The Communications function of Administration works collaboratively across the organization to ensure that information is thorough, factual and timely. Communications activities include disseminating timely and accurate information, boosting awareness and understanding of local government processes and priorities, developing website content, communication through social media, coordinating advertising and supporting a consistent identity for communications. 1,781 INSTAGRAM FOLLOWERS 8,743 FACEBOOK FOLLOWERS 6,000 TWITTER FOLLOWERS