2018 Annual Report

Annual Report 2018 12 Administration The Chief Administrative Officer (CAO) is appointed by Chilliwack City Council and is accountable to Council for the policies and programs delivered by the City of Chilliwack. As the most senior official in the City’s administrative structure, the CAO provides guidance and advice to Council and provides direction to all City departments. Administration provides support for Council, Committees of Council and department operations. By providing guidance to the City’s departments, Administration ensures a coordinated and balanced implementation of Council’s policies. This division of local government is responsible for ensuring: y y The most cost-effective delivery of services to the public y y Corporate fiscal responsibility and accountability y y The provision of efficient, timely and friendly customer service y y Responsive action to community needs The Communications function of Administration works collaboratively across the organization to ensure that information is thorough, factual and timely. Communications activities include disseminating timely and accurate information, boosting awareness and understanding of local government processes and priorities, developing website content, communication through social media, coordinating advertising and supporting a consistent identity for communications. Corporate Services The Corporate Services Department provides the statutory function of the Corporate Officer, which facilitates Council business by: Corporate Services also provides a wide variety of internal services to Council and other City departments. Some of these include: y y Access to information y y Human resources y y Labour relations y y Liquor licensing y y Occupational health and safety y y Property management y y Law enforcement support services y y Bylaw Adjudication system y y Records management y y Preparing minutes and agendas y y Composing, reviewing and providing advice on municipal bylaws y y Initiating the follow-up action to Council meetings y y Providing adjudication services for bylaw offences General Government