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Undertake on-site training
for employee develop-
ment, as well as encourage
employee professional
development.
On site training undertaken. Employees taking
relevant professional training.
There were 98 instances of employer-sponsored educa-
tion programs provided for employees in areas of leader-
ship development, conflict resolution and course tuition
reimbursement for work-related courses.
Provide opportunity for inter-
nal advancement.
Employee turnover.
33 employees obtained new positions within the organi-
zation to advance in their careers.
Offer a competitive com-
pensation package and
employee programs.
Comparison to other communities.
Spot surveys conducted to verify competitive rates on
individual positions.
Workplace safety.
Number of workdays lost per year due to injury.
190 workdays lost due to injury.
Provide Excellent
Customer Service
Provide customer service
training to employees.
Training provided.
Provided group training for all employees.
Seek taxpayer/customer
feedback.
Customer feedback system in place
and followed up on.
Almost all feedback was positive.
Complaints followed up on promptly.
Provide fast and efficient
service.
Timeliness of customer service.
Turn-around times met regularly. Offer premium plan
review service for building permits.
Provide a
Safe Community
Provide the community with
effective fire and life safety
education in an effort to
reduce the loss of life and
property.
Provide fire safety and emergency preparedness
education to community groups and the public.
Held over 200 education events involving over 6,000
persons.
Increase the fire and life
safety in multi-family resi-
dential and senior housing
properties.
Participate in “Health and Safety” inspections for
multi-family housing units program. Work towards
achieving fire and life safety upgrades in older
apartment buildings.
Conducted over 1,300 fire inspections and over 100
health and safety inspections in conjunction with Bylaw
Enforcement.
Plan for the response and
recovery of the City and com-
munity in times of disaster.
Exercise the City’s Emergency Preparedness (EP)
Plan.
Complete individual City department emergency
plans.
Completed two EP exercises at the City EOC involving
senior staff.
Increase the number of fire-
fighters in order to provide
safe and efficient firefighting
operations and reduce entry
times at fires.
Increase staffing levels to 4 firefighters on both
Engines 1 and 4.
Engine 1 (Hall 1) staffed with 3 firefighters 100% of the
time and Engine 4 (Hall 4) with 2 firefighters approxi-
mately 80% of the time.
Increase the training capac-
ity for firefighters.
Staff a fire trainer position and increase the use of
contracted training. Begin planning for a dedicated
fire training site.
Started preliminary planning for the use of the Parr Road
site as a fire training grounds. Dedicated a paid-on-call
member to CPR training.
Support RCMP initiatives
regarding drugs and drug-
related crime.
Health & Safety Team (Fire, Bylaw and RCMP) work
together to close and clean up residential proper-
ties. Bylaw tickets issued.
RCMP, Bylaw and Fire Departments involved in shutting
down approximately 31 marijuana grow operations and
conducted 143 health and safety inspections in 2011.
Support RCMP youth pro-
gram initiatives.
Youth liaison positions funded.
Funding continues. Prioritized high usage areas of youth,
performed youth probation checks, ran the annual RCMP
youth academy, ran the billiards club for high risk youths,
and worked with schools on youth education programs.
Support RCMP activities in
the downtown area.
Fund bike patrols, downtown RCMP station. Feed-
back from taxpayers.
More police presence in the Downtown Core. Crime-free
multi-family housing initiatives have helped reduce crime.
Maintain an adequate
number of
police officers, consistent
with
provincial averages.
Police to population.
Funded 1 new civilian member, 2 part time civilian staff
support positions, the equivalent of 2 new members in
the RCMP Teams, and maintained a population to mem-
ber ratio of under 800. In 2012, funding an additional
civilian member, a full-time civilian support position and a
part-time position.
Support RCMP initiatives
regarding prolific offenders.
Crime trends.
Chilliwack has seen an overall reduction in crime trends.
Improve traffic education.
Education undertaken.
Public Safety Specialist worked with RCMP and ICBC on
programs and projects to educate motorists, pedestrians
and cyclists to reduce accidents.
Improve the safety of parks
and public places.
Crime Prevention through Environmental Design
(CPTED) principles are applied in park and public
space upgrades.
Three employees are CPTED trained. Improvements dur-
ing year done with CPTED principles in mind.
Support improved coordina-
tion between social agencies
in the community.
Support establishment of Healthier Community
Strategic Plan Stewardship Council.
A Healthier Community Plan has been developed to
address major social issues affecting the community;
homelessness, mental health, addictions and crime. A
Stewardship Council is proposed in the Plan to facilitate
its implementation.
Objectives, Measures
& Progress
27
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